FAQ

Here are some commonly asked questions! Please direct any other questions to boardwalkbeadsco@gmail.com.

Frequently Asked Questions

Q: How long does shipping take?
A: Orders typically take 1–3 business days to process before shipping. Once shipped, delivery usually takes about 7 days.

Q: Is the jewelry waterproof?
A: Our pieces are made with 18K gold plating and can handle occasional water exposure. However, for the longest wear, we recommend limiting water contact. Earrings tend to hold up the best in water compared to other pieces.

Q: Are your earrings hypoallergenic?
A: Everyone’s skin reacts differently to metals. While many customers with sensitive ears wear our earrings comfortably, reactions can vary. If you’d like details on specific materials, please email us at boardwalkbeadsco@gmail.com and we’ll be happy to help.

Q: Do you work with influencers or send PR?
A: Yes! We love collaborating with influencers who actively post and align with our brand. We look for:

Engaged followers
High-quality content
Personable, on-camera presence
Fashion and lifestyle-focused content

If you’re interested in partnering, reach out to us at boardwalkbeadsco@gmail.com.

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery. Items must be in new and unused condition, unless the return is due to damage during shipment. Please email boardwalkbeadsco@gmail.com to start your return.

Q: Can I exchange an item?
A: Yes! Exchanges are available within 30 days of receiving your order. Your exchange will be processed once we confirm the original item is being returned.

Q: How should I care for my jewelry?
A: To keep your pieces looking their best:

Avoid wearing jewelry while showering, swimming, or exercising.
Store pieces in a dry place, preferably in a jewelry pouch or box.
Wipe gently with a soft cloth after wear to remove oils and residue.